Brainshark Technical Support Service Options

Brainshark's Technical Support team is dedicated to providing the solutions you need to keep your business on track. Our technical support staff ensures your post-implementation success by providing ongoing product technical support.

Contact Brainshark Support

Knowledge Base

Our comprehensive knowledge base is available to you 24/7. By clicking on the "Search Answers" tab you can use the Knowledge Base to find quick answers to your Brainshark product questions.

Ask Support

Submit questions directly to our Brainshark Support Staff by clicking on the "Ask Support" tab. Brainshark Email Support hours are Monday through Friday, 8 am to 8 pm Eastern.

My Support Activity

You can also access your Brainshark Support history by clicking on the "My Support Activity" tab. Log in to the site and modify your profile, review and/or revise the current status of your request or review your history of support activity.

Telephone Support:
The Brainshark Support Hotline is available Monday through Friday, 8:30 A.M. to 5 P.M. EST, (excluding holidays). Please call (781) 370-8222

Professional Services

Brainshark provides a conduit for connecting customers with partners to assist in presentation creation. We have partners specializing in graphic design, voice overs, and other presentation enhancements. Contact Brainshark Professional Services to request assistance in making your messages as compelling as possible.

>> Learn more about our content enhancement services

>> Email pro_services@brainshark.com